Terms of service
TERMS OF SERVICE
Effective Date: September 16, 2026
Welcome to Lunelle Willow Craft. These Terms of Service (“Terms”) govern your access to and use of the Lunelle Willow Craft online store, including browsing merchandise, reviewing product information, placing orders, completing payments, and communicating with us about purchases or store services.
Throughout these Terms, “Lunelle Willow Craft,” “we,” “us,” and “our” refer to Lunelle Willow Craft. “You,” “your,” “customer,” and “user” refer to any person who visits, purchases from, or otherwise interacts with our online store.
By using our website or submitting an order, you agree to these Terms together with the policies, product instructions, and notices applicable to your transaction.
1. ABOUT LUNELLE WILLOW CRAFT
Lunelle Willow Craft operates an online retail store that may offer handcrafted-style home accessories, kitchen and dining products, decorative goods, storage solutions, woven or natural-look merchandise, gifts, and other lifestyle products.
Our collections, materials, finishes, dimensions, and available products may change over time.
2. RELATED STORE POLICIES
These Terms should be read together with our:
Privacy Policy;
Shipping Policy;
Return & Refund Policy;
Product-specific instructions;
Care guidance;
Safety notices;
Promotional conditions; and
Other information displayed through our online store.
Where a particular product includes additional conditions, those conditions supplement these Terms.
3. CUSTOMER ELIGIBILITY
You must have the legal capacity required under applicable law to enter into a purchase transaction.
If you have not reached the applicable age of majority, purchases should be completed only with appropriate authorization or involvement from a parent or legal guardian where required.
4. ACCEPTABLE STORE USE
Lunelle Willow Craft may be used for lawful shopping, product research, order management, and related customer-service purposes.
You must not use our store to:
Engage in fraudulent activity;
Use unauthorized payment information;
Attempt unauthorized access to systems or accounts;
Circumvent security measures;
Introduce harmful software or code;
Interfere with website operation;
Infringe intellectual property or privacy rights; or
Engage in conduct prohibited by applicable law.
5. CUSTOMER REVIEW BEFORE PURCHASE
Customers are responsible for reviewing the available product information before ordering.
Depending on the merchandise, relevant considerations may include:
Dimensions;
Materials;
Capacity;
Intended use;
Installation requirements;
Assembly requirements;
Food-contact suitability;
Temperature limitations;
Care instructions; and
Safety information.
6. PRODUCT DESCRIPTIONS
Lunelle Willow Craft makes reasonable efforts to provide useful and accurate merchandise information.
Listings may include:
Product photographs;
Materials;
Measurements;
Capacity;
Features;
Included components;
Care instructions;
Usage guidance; and
Other relevant specifications.
Some information may originate from manufacturers, suppliers, distributors, designers, or artisans.
7. HANDCRAFTED AND ARTISAN-STYLE CHARACTER
Certain merchandise may be handmade, hand-finished, woven, artisan-inspired, or intentionally designed to have individual character.
Minor differences may occur in:
Shape;
Texture;
Grain;
Weave;
Pattern placement;
Color distribution;
Surface finish; or
Decorative details.
Such differences may be part of the intended appearance and do not necessarily constitute defects.
8. PRODUCT MEASUREMENTS
Dimensions, weights, and capacities may be approximate unless expressly stated otherwise.
Minor production tolerances may occur.
Customers should independently confirm measurements where a product must fit a particular shelf, cabinet, countertop, table, drawer, wall, or storage space.
9. NATURAL MATERIAL VARIATION
Products containing wood, rattan-style materials, woven fibers, textiles, stone-like materials, ceramics, or similar components may vary from one unit to another.
Natural variations may include:
Grain;
Tone;
Texture;
Weave density;
Surface markings; or
Minor color differences.
These characteristics may be inherent to the material.
10. COLOR AND FINISH REPRESENTATION
We make reasonable efforts to represent merchandise accurately.
Actual colors, textures, patterns, and finishes may differ slightly because of:
Photography;
Lighting;
Device displays;
Screen calibration;
Material characteristics; or
Production variation.
Exact screen-to-product matching cannot be guaranteed.
11. PRODUCT PHOTOGRAPHY
Product photographs may contain food, flowers, plants, furniture, utensils, textiles, candles, or other objects used for presentation, scale, or demonstration.
Only merchandise expressly identified as included in the applicable listing forms part of your purchase.
12. MULTI-PIECE PRODUCTS
Some merchandise may be sold as sets or include multiple components.
Customers should review the applicable listing carefully to determine:
Number of pieces;
Product sizes;
Included accessories;
Included hardware; and
Other components.
Items shown solely for styling are not included unless expressly stated.
13. KITCHEN AND DINING PRODUCTS
Where Lunelle Willow Craft offers kitchen or dining merchandise, customers should review applicable care and compatibility information before use.
A product should not automatically be assumed suitable for:
Microwave use;
Oven use;
Dishwasher use;
Freezer use;
Stovetop use; or
Direct flame
unless expressly identified as appropriate.
14. FOOD-CONTACT PRODUCTS
Products intended for food or beverage contact should be cleaned before first use where appropriate.
Customers should follow applicable instructions concerning:
Washing;
Sanitizing;
Storage;
Heat limits;
Dishwasher compatibility;
Microwave compatibility; and
Continued maintenance.
15. SERVING ACCESSORIES
Serving trays, bowls, boards, platters, utensils, stands, or similar merchandise should be used only for their intended purpose.
Customers should review applicable information concerning:
Food contact;
Weight limits;
Heat exposure;
Cleaning; and
Storage.
16. WOOD AND WOVEN PRODUCTS
Wood, bamboo-style, woven, or natural-fiber products may require specialized care.
Unless otherwise stated, customers should avoid:
Prolonged soaking;
Excessive moisture;
High heat;
Harsh detergents; and
Improper drying.
Such materials may naturally change slightly over time.
17. GLASS AND CERAMIC PRODUCTS
Glass, ceramic, porcelain, and similar merchandise may be fragile.
Customers should discontinue use if a product becomes materially:
Cracked;
Chipped;
Broken;
Unstable; or
Otherwise unsafe.
18. HEAT AND TEMPERATURE LIMITS
Products should not be exposed to high heat, open flame, ovens, stovetops, or sudden extreme temperature changes unless they are specifically designed for such use.
Customers should follow all stated temperature limitations.
19. THERMAL SHOCK
Glass, ceramic, and similar materials may break when moved rapidly between hot and cold environments.
Unless expressly designed for thermal shock, customers should avoid sudden temperature transitions.
20. STORAGE AND ORGANIZATION PRODUCTS
Baskets, bins, holders, racks, shelves, organizers, or similar merchandise should be used within stated dimensions and load limitations.
Customers should ensure that supporting surfaces and intended locations are appropriate.
21. WALL-MOUNTED PRODUCTS
Where merchandise is designed to attach to a wall or other fixed surface, customers should evaluate:
Surface type;
Supporting structure;
Appropriate fasteners;
Anchors;
Product weight;
Load capacity;
Nearby wiring; and
Nearby plumbing.
Professional assistance should be used where reasonably appropriate.
22. ADHESIVE-MOUNTED PRODUCTS
Products using adhesive strips, hooks, pads, or similar systems should be installed according to applicable instructions.
Adhesive performance may vary depending on:
Paint;
Tile;
Glass;
Wood;
Surface texture;
Temperature;
Moisture; and
Surface preparation.
23. FREESTANDING PRODUCTS
Freestanding décor, shelves, organizers, racks, or similar merchandise should be placed on stable and suitable surfaces.
Where anti-tip or anchoring measures are recommended, customers should follow those instructions.
24. LOAD AND CAPACITY LIMITS
Customers should not exceed stated load, weight, volume, or capacity limits.
Overloading or uneven weight distribution may damage merchandise or create safety risks.
25. TEXTILE PRODUCTS
Where Lunelle Willow Craft offers runners, placemats, linens, covers, mats, or other textile products, customers should follow applicable care instructions.
Through ordinary use and care, textile products may naturally:
Soften;
Crease;
Fade slightly;
Shrink slightly;
Stretch; or
Develop minor pilling.
26. CHILD AND PET SAFETY
Some merchandise may contain small parts, cords, glass, fasteners, packaging materials, or other features unsuitable for children or pets.
Customers are responsible for appropriate placement and supervision where necessary.
27. CLEANING AND MAINTENANCE
Customers should follow applicable cleaning, washing, drying, and maintenance instructions.
Certain materials may be damaged by:
Abrasive cleaners;
Harsh chemicals;
Excessive water;
High temperatures;
Prolonged sunlight; or
Improper storage.
28. PRODUCT MODIFICATION
Customers should not materially cut, drill, repaint, refinish, dismantle, or otherwise alter merchandise in a way that compromises its intended function or safety.
Material modifications may affect return or warranty eligibility to the extent permitted by applicable law.
29. PRODUCT AVAILABILITY
All merchandise remains subject to availability.
Adding a product to a shopping cart does not permanently reserve inventory.
Products, colors, finishes, sizes, or variants may become unavailable before fulfillment.
If paid merchandise cannot be supplied, any amount owed will be refunded.
30. LIMITED OR DISCONTINUED PRODUCTS
Certain crafted collections, seasonal merchandise, finishes, colors, or promotional products may be available only for a limited period or while supplies last.
Lunelle Willow Craft does not guarantee that sold-out or discontinued merchandise will be restocked.
31. QUANTITY LIMITS
We may establish reasonable purchase limits for certain products, promotions, customers, households, accounts, or transactions.
Orders exceeding applicable limits may be adjusted or canceled.
Any amount owed for canceled paid merchandise will be refunded.
32. PRICING
Prices may change for future purchases.
The price properly displayed during checkout when an order is submitted will generally apply to that transaction, subject to correction of genuine errors where permitted by applicable law.
33. TAXES AND CHECKOUT TOTAL
The final checkout amount may include:
Merchandise charges;
Applicable taxes;
Shipping charges;
Promotional adjustments; and
Other amounts disclosed before payment authorization.
Customers should review the complete total before submitting payment.
34. SALES AND PROMOTIONS
Lunelle Willow Craft may periodically offer sales, promotional codes, bundles, gifts with purchase, introductory discounts, or other special offers.
Promotions may include conditions regarding:
Eligible products;
Minimum purchase amounts;
Expiration dates;
Redemption limits;
Customer eligibility; and
Combination with other offers.
Expired, altered, duplicated, fraudulent, or unauthorized promotional use may be rejected.
35. STORE INFORMATION ERRORS
Despite reasonable efforts, genuine errors may occasionally occur involving:
Product descriptions;
Prices;
Measurements;
Materials;
Capacity;
Inventory;
Product photographs; or
Promotional details.
Lunelle Willow Craft may correct such errors when identified.
36. MATERIAL ERRORS AFFECTING ORDERS
If a material error is identified before fulfillment, we may provide corrected information or cancel the affected merchandise where appropriate.
Any amount owed for canceled paid merchandise will be refunded.
37. PLACING AN ORDER
Completing checkout constitutes your request to purchase the merchandise identified in your order.
An automated confirmation generally acknowledges receipt of your request.
It does not necessarily constitute final acceptance or guarantee fulfillment.
38. ORDER REVIEW
Before fulfillment, Lunelle Willow Craft may reasonably verify:
Product availability;
Variant availability;
Payment authorization;
Billing information;
Shipping details;
Purchase quantities; and
Transaction security.
Additional information may be requested where reasonably necessary.
39. ORDER ACCEPTANCE OR REFUSAL
Lunelle Willow Craft may accept, decline, hold, or cancel an order for legitimate reasons.
Examples may include:
Product unavailability;
Failed payment authorization;
Material pricing or listing errors;
Incomplete customer information;
Reasonable fraud concerns;
Unauthorized payment activity;
Delivery limitations; or
Applicable legal requirements.
Any amount owed for canceled paid merchandise will be refunded.
40. CUSTOMER INFORMATION
Customers are responsible for providing complete and accurate information during checkout.
Please verify:
Full name;
Email address;
Telephone number where requested;
Billing information;
Shipping address; and
Payment details.
If you identify an error, contact Lunelle Willow Craft promptly.
Changes cannot be guaranteed once fulfillment begins.
41. PAYMENT AUTHORIZATION
Available payment methods will be displayed during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable transaction.
Independent payment processors or financial institutions may process payments on our behalf.
42. TRANSACTION SECURITY
Lunelle Willow Craft may use reasonable procedures intended to identify potentially fraudulent or unauthorized transactions.
Orders presenting legitimate security concerns may be delayed for verification.
Customers must not knowingly use unauthorized payment information, impersonate another purchaser, provide materially false billing details, or attempt to bypass security controls.
43. SHIPPING
Order processing and shipment are governed by our separate Shipping Policy.
Customers should review that policy for applicable information regarding:
Processing periods;
Shipping methods;
Shipping charges;
Estimated delivery periods; and
Geographic delivery limitations.
44. DELIVERY ESTIMATES
Delivery dates and transit periods are estimates unless expressly identified as guaranteed.
Carrier operations, weather, holidays, transportation interruptions, seasonal demand, address problems, or circumstances outside our reasonable control may affect delivery.
45. SHIPPING ADDRESS RESPONSIBILITY
Customers must provide a complete and accurate delivery address.
If you identify an address error after ordering, contact Lunelle Willow Craft promptly.
We may attempt to correct eligible information before shipment, but changes cannot be guaranteed once fulfillment or carrier processing begins.
46. MULTIPLE SHIPMENTS
Orders containing multiple products or larger items may occasionally be shipped separately.
Different packages may have separate tracking information or delivery dates.
Receipt of one package does not necessarily mean the entire order has been delivered.
47. ORDER MODIFICATIONS
Customers may request changes before fulfillment has progressed too far.
Depending on order status, we may be unable to modify:
Product selection;
Color or finish;
Quantity;
Shipping information; or
Other transaction details.
A requested modification becomes effective only when confirmed by Lunelle Willow Craft.
48. CANCELLATION REQUESTS
Customers may request cancellation while fulfillment can reasonably be stopped.
Submitting a cancellation request does not guarantee cancellation.
Once merchandise has shipped, available options will generally be governed by our Return & Refund Policy.
49. RETURNS AND EXCHANGES
Our separate Return & Refund Policy governs eligibility and procedures for returns and exchanges.
Applicable requirements may include:
Return deadlines;
Merchandise condition;
Original packaging;
Included components;
Assembly status;
Installation status;
Proof of purchase; and
Product-specific exclusions.
Nothing in these Terms limits mandatory consumer rights that cannot legally be waived.
50. CONDITION OF RETURNED PRODUCTS
To the extent permitted by applicable law, return eligibility may be affected if merchandise has been materially:
Used;
Washed;
Assembled;
Installed;
Mounted;
Altered;
Stained;
Damaged; or
Otherwise changed after delivery.
Customers should review our Return & Refund Policy before substantially using or modifying merchandise they may wish to return.
51. ARTISAN VARIATION AND RETURNS
Minor variations in texture, weave, grain, shape, pattern placement, surface finish, or color may be inherent in artisan-style or handcrafted-looking merchandise.
Such normal variations do not necessarily mean that merchandise is defective.
Return eligibility remains governed by our Return & Refund Policy and applicable law.
52. FOOD-CONTACT AND HYGIENE-SENSITIVE RETURNS
Kitchen, dining, textile, serving, storage, or other personal-use products may have additional return conditions for hygiene or product-integrity reasons.
Where permitted by applicable law, eligibility may be affected after merchandise has been used, washed, opened, contaminated, or materially changed.
53. PERMANENTLY INSTALLED PRODUCTS
Products that have been drilled, cut, permanently mounted, adhesively attached, painted, refinished, or otherwise materially altered may have additional return limitations where permitted by law.
Customers should verify measurements and suitability before installation.
54. REFUND PROCESSING
Approved refunds will be processed according to our Return & Refund Policy.
Where appropriate, refunds will generally be issued through the original payment method.
Banks, card issuers, and payment providers may require additional time to make refunded funds available.
55. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Customers should inspect merchandise reasonably promptly after delivery.
If an item arrives damaged, defective, incomplete, or materially different from what was ordered, please contact Lunelle Willow Craft.
We may reasonably request:
Your order number;
A description of the issue;
Photographs of the merchandise;
Photographs of damaged or missing components; and
Photographs of relevant packaging.
Available remedies will be determined according to our policies and applicable law.
56. INSPECTION BEFORE USE OR INSTALLATION
Where reasonably practical, customers should inspect merchandise before substantial use, washing, assembly, drilling, mounting, adhesive installation, or permanent alteration.
If material damage or missing components are discovered, customers should consider stopping use or installation and contacting us.
57. PRODUCT SAFETY AND RECALLS
If merchandise sold through Lunelle Willow Craft becomes subject to an applicable recall or significant safety notice, customers should follow instructions issued by the responsible manufacturer, supplier, or regulatory authority.
Where appropriate, Lunelle Willow Craft may take reasonable steps to communicate relevant information to affected customers.
58. CUSTOMER ACCOUNTS
If account functionality is available, customers are responsible for maintaining reasonable security over login credentials.
Please contact us if you suspect unauthorized account access.
We may temporarily restrict account functionality where reasonably necessary to protect store security or investigate suspicious activity.
59. PRIVACY
Our Privacy Policy explains how personal information associated with customers and visitors may be collected, used, retained, disclosed, and protected.
Please review that policy together with these Terms.
60. INTELLECTUAL PROPERTY
Our online store may contain product photographs, graphics, descriptions, written materials, illustrations, artwork, logos, trademarks, layouts, designs, branding, and other protected content.
Such materials may belong to Lunelle Willow Craft or applicable licensors, manufacturers, suppliers, artists, designers, or other rights holders.
Accessing our store does not transfer ownership of these materials.
61. USE OF STORE CONTENT
Customers may access Lunelle Willow Craft content for ordinary personal shopping and informational purposes.
Unless separately authorized or permitted by applicable law, protected content may not be commercially copied, reproduced, modified, republished, distributed, licensed, sold, or otherwise exploited.
The Lunelle Willow Craft name and branding must not be used in a manner that falsely suggests sponsorship, authorization, affiliation, or endorsement.
62. CUSTOMER REVIEWS AND FEEDBACK
Where available, customers may submit reviews, ratings, photographs, comments, project images, suggestions, or other feedback.
Submissions should reflect genuine experiences and must not knowingly contain unlawful, fraudulent, infringing, malicious, threatening, defamatory, or privacy-violating material.
We may moderate or remove submissions where reasonably appropriate.
63. PUBLIC CUSTOMER SUBMISSIONS
For content intentionally submitted for public display, you grant Lunelle Willow Craft a non-exclusive permission to reproduce, display, format, and use that content in connection with operating and promoting our store, subject to applicable law and our Privacy Policy.
You retain ownership rights you otherwise possess in your original content.
64. THIRD-PARTY SERVICE PROVIDERS
Lunelle Willow Craft may rely on independent providers for services including:
Website technology;
Payment processing;
Communications;
Analytics;
Order fulfillment; and
Shipping.
Such providers may maintain separate terms and privacy practices.
To the extent permitted by applicable law, Lunelle Willow Craft is not responsible for independent third-party conduct outside our reasonable control.
65. EXTERNAL LINKS
Our website may contain links to external websites or services.
Providing a link does not necessarily indicate that Lunelle Willow Craft owns, controls, sponsors, endorses, or guarantees the external service.
Customers should independently review applicable third-party terms and privacy practices.
66. PROHIBITED CONDUCT
You must not:
Engage in fraudulent or unlawful transactions;
Submit unauthorized payment information;
Attempt unauthorized access to systems or accounts;
Circumvent security protections;
Introduce malware, viruses, or harmful code;
Intentionally interfere with website functionality;
Unlawfully collect personal information;
Infringe intellectual property or privacy rights;
Submit materially deceptive transaction information; or
Assist another person in prohibited conduct.
Material violations may result in access restrictions.
67. WEBSITE AVAILABILITY
Lunelle Willow Craft makes reasonable efforts to maintain reliable online store functionality.
Maintenance, cybersecurity measures, software updates, technical failures, network interruptions, or third-party outages may temporarily affect availability.
Continuous or error-free operation is not guaranteed.
68. CHANGES TO PRODUCTS AND SERVICES
Lunelle Willow Craft may introduce, modify, replace, suspend, or discontinue merchandise, collections, website features, or other services.
Changes to future offerings do not eliminate obligations relating to completed transactions or mandatory consumer protections.
69. WARRANTIES AND CONSUMER RIGHTS
To the maximum extent permitted by applicable law, our website and digital services are provided on an “as available” basis.
Products may also carry separate warranties provided by manufacturers or suppliers where applicable.
Nothing in these Terms excludes statutory warranties, consumer guarantees, product-safety protections, or other rights that cannot legally be excluded.
70. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Lunelle Willow Craft will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of our website or services where such liability may lawfully be excluded or limited.
Any exclusion or limitation applies only to the extent permitted by applicable law.
Nothing in these Terms restricts liabilities, statutory rights, consumer protections, or remedies that cannot legally be restricted.
71. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Lunelle Willow Craft against reasonable third-party claims, liabilities, losses, damages, and expenses arising from your unlawful use of our services, material violation of these Terms, or infringement of another person's legal rights.
This provision does not require you to assume responsibility that applicable law requires Lunelle Willow Craft to bear.
72. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed only to the extent necessary.
The remaining provisions will continue in effect.
73. RESTRICTION OR TERMINATION OF ACCESS
You may stop using Lunelle Willow Craft at any time.
We may restrict or suspend access where reasonably necessary because of fraud, unlawful activity, serious security concerns, substantial misuse, or material violation of these Terms.
Provisions intended by their nature to survive termination remain effective to the extent permitted by applicable law.
74. RELATED STORE POLICIES
These Terms should be read together with our:
Privacy Policy
Shipping Policy
Return & Refund Policy
These policies supplement these Terms and provide additional conditions concerning their respective subjects.
75. ENTIRE AGREEMENT
These Terms together with applicable policies incorporated by reference constitute the agreement governing use of the Lunelle Willow Craft online store and purchases made through it.
Our failure to enforce a provision on one occasion does not automatically waive our right to enforce that provision later.
76. GOVERNING LAW
These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of South Carolina.
Nothing in these Terms is intended to waive, reduce, restrict, or eliminate mandatory consumer protections, statutory rights, or remedies available under applicable law.
77. CHANGES TO THESE TERMS
Lunelle Willow Craft may revise these Terms periodically to reflect changes in merchandise, business operations, technology, website functionality, store policies, or applicable legal requirements.
The current version may be published through our online store with a revised effective date.
Where applicable law requires additional notice or consent regarding a material amendment, we will comply with those requirements.
78. CONTACT LUNELLE WILLOW CRAFT
For questions regarding these Terms of Service, your order, merchandise, or use of the Lunelle Willow Craft online store, please contact us:
Shop Name: Lunelle Willow Craft
Address: 3204 Fifth Baxter Xing, Fort Mill, SC 29708, United States
Phone: +1 901-568-3631
Email: magi@lunellekitchen.store